Professional Development Certificate Program

Our Professional Development Certificate program offers faculty and staff the opportunity to enhance their skills, knowledge and abilities through the development of organizational competencies. Complete the PDC enrollment form to enroll and track of the courses you take using the PDC transcript checklist (search VCU HR forms for the enrollment form and checklist). Register for classes at Program advantages include:

  • No required or elective courses. Participants earn their certificates based on the number of hours they complete in the new program. You and your manager decide which training workshops are best suited for you and/or your staff needs.
  • Course content focuses on achieving certain organizational competencies.
  • All open-enrollment courses and some departmental workshops count toward the Professional Development Certificate.
  • Three progressive levels allow for continued skill development.

Course offerings

Organizational competencies are a cluster of related knowledge, attitudes and skills that impact a major part of one’s job. All certificate program courses are designed around competencies that allow participants and their managers to select courses based on individual performance plans. This sampling of available course offerings is subject to change.

Change and transition
Understanding the processes and events that occur when the organization evolves. Topic areas include change management, managing people during times of changes, and stages of transition. 

Understanding how to look at situations from different perspectives. Topic areas include collaboration, innovative thinking, creative problem solving, and developing a creative environment.

Customer service
Meeting and exceeding the needs of the organization’s customers. Topic areas may include active listening, telephone skills, stress management, service recovery, working with difficult people, and customers. 

Understanding the value of a workforce that reflects the variety and multiculturalism in today’s society. Topic areas may include identifying and dealing with stereotypes, cultural and workplace diversity, understanding cultural forms, and creating a comfortable work environment.

Interpersonal skills
Understanding how staff manage themselves and how they interact with others. Topic areas may include goal setting, delegation, communication, conflict resolution, time management and project management. 

Understanding how to utilize specific skills to motivate a group to achieve organizational goals. Topic areas may include coaching, strategic planning, motivation and empowerment, reward and recognition. 

Organizational knowledge
Understanding the mission, vision, culture and values of the organization. Topic areas may include vision, mission and goals, strategic planning, organizational process, recognition programming. 

Using continuous quality improvement processes to stay competitive, productive and focused. Topic areas may include critical thinking, benchmarking, business process design, and measuring customer satisfaction.

Understanding the processes that help develop and maintain an effective staff. Topic areas may include team dynamics, facilitation, consensus building, problem solving and conflict resolution.

Technical resources
Understanding the various technical resources available and how they can be applied to increase efficiency and productivity; important policy issues and their application to the work place; and financial matters as they relate to departmental and/or organizational effectiveness. Topic areas may include EEO/AA policies and procedures, fiscal reporting, human resources, labor management, assessment, safety regulation and PC applications. 

Frequently asked questions

How many levels does the PDC include?
Does departmental training or outside workshops count toward the PDC?
Who can participate?
How much does it cost?