Employee Assistance Program (EAP)

All health plans offered to state employees and their dependents have employee assistance programs (EAPs). Included are up to four sessions at no charge for such services as mental health, alcohol or drug abuse assessment, child or elder care, grief counseling and legal or financial services. EAP counselors are available to assist employees with problems related to Alcohol, Drugs, Family, Gambling, Health, Legal, Financial, Housing, Mental health, Child care, Eldercare, Grief, Spousal/child/parent abuse, Workplace Career Planning, Retirement

In general, care must be authorized in advance. You or your eligible dependent will speak to an EAP specialist who will assess your problem and coordinate assistance. Should your problem require mental health or substance abuse care, you will be referred to a provider, under your mental health and substance abuse benefit. Your EAP specialist or care manager will arrange a referral according to your specific needs. 

Member Services Contact

Contact your plan's Member Services department for more information:

COVA Care and COVA HDHP - Anthem Blue Cross and Blue Shield: (855) 223-9277

COVA HealthAware - Aetna: (888) 238-6232

Kaiser Permanente HMO - (866) 517-7042 (toll free)

Optima Health 

Parents in the Workplace

Parents in the Workplace guide provides a broad overview of employee benefits and resources geared towards working parents. It does not include information on all of the generous benefits available to eligible classified employees. Your best source for more detailed information is your agency’s Human Resource Representative or Benefits Administrator.

Parents in the Workplace: A Resource Guide for Virginia State Employees



Additional family resources at RamStrongRamStrong logo

More resources are available to VCU employees and their families through RamStrong. RamStrong is a collective health and well-being resource for the entire VCU community. Explore resources from the eight dimensions of well-being: physical, emotional, financial, occupational, intellectual, environmental, social and spiritual. 

Explore RamStrong resources

Virginia 2-1-1   

2-1-1 is an easy-to-remember phone number connecting people with free information on available community services.

  • Community Services
  • Health and Human Resources
  • Virginia Disaster Recovery

You may view more information on Virginia 2-1-1

Contact Us

To speak confidentially with a staff member about family resources, contact work/life at (804) 828-1521 or email worklife@vcu.edu.