HR service and support tool

VCU HR utilizes a robust self-service ticketing system for employees to submit HR service requests, search HR information, and find answers to questions. This system provides easy access to HR teams and a real-time look at the timeline of a service request. The new system is designed to highlight the "human" in human resources at VCU.


Access the ticketing system at

For more information:  Cherwell HR Customer Support Portal: Quickstart Guide

Use the ticketing system to: 

  • Submit HR service requests
  • Connect with HR teams
  • Ask questions
  • Find answers
  • Read HR knowledge base articles
  • Learn more about HR programs
  • Request access to HR systems



Email or call 804-828-0177.